We want you to be delighted with your purchase and we realise that with some products it is not always possible to be completely sure that they are suitable, no matter how comprehensive the information is on the website.
For this reason we are pleased to offer a refund or exchange of your purchase (at your discretion), provided the item is returned unused, in its original condition with all tags and supporting information (such as packing notes) within 14 days of you receiving it. We will extend this period for International Customers where returned items are held up in transit. All refunds will exclude any Postage paid such as for faster UK deliveries or postage for overseas orders, except when the goods are faulty.
It is up to you to pay the postage to return any items to us. We recommend that you use a signed for service as we cannot accept any responsibility for parcels that go missing on their way back to us.
We recommend using the Royal Mail Recorded Delivery Service to return goods, this will ensure that there is proof of delivery and insures the goods whilst in transit. We are not responsible for losses during return transit.
RETURNING AN ITEM TO US
Simply parcel the item up and send it back to our address within 14 days.
Returns Department, Aston Safety Signs Ltd, 1a Castlecroft Lane, Wolverhampton WV3 8JX
Please be aware that some Post Offices have told customers that they can return items for free. This is incorrect and Royal Mail will not deliver the parcel resulting in a delay as it is returned to the sender.
Please remember to include instructions or a note so that we know who its from and if possible the reason for the return. We also recommend that if you are returning it using Royal Mail that you use the ‘recorded delivery’ service.